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Returns

30 Day Guarantee. Simply return your product within the first 30 days and receive a full refund. If it exceeds 30 days since your purchase, we will unfortunately be unable to offer a refund or exchange.

To be eligible, return the unused portion of the product in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send back any items that are more than 30 days from the time of purchase.


Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Once approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. 


Late or missing refunds:

If you haven’t received a refund yet, please double check with your bank or credit card company. It may take some time before your refund is officially posted as there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@withinus.ca


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items/promos will not be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at info@withinus.ca


 Shipping

To return your product, please mail your product to:

4388 Still Creek Drive
Burnaby, BC V5C 6C6
Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. When you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you may want to consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.