FAQ

Yes. At withinUs, we are proudly Canadian—owned, operated, and committed to this incredible country.
We have always been focused on providing premium, natural health and wellness supplements while supporting Canadian jobs and communities.

When you choose to support Canadian businesses—whether it’s withinUs or another homegrown brand—you’re helping entrepreneurs, creators, and small businesses keep moving forward. That support means everything.

Thank you for being part of this journey with us.

We want to set the record straight. The source of collagen is significantly more critical than the type. withinUs™ TruMarine® Collagen focuses on premium-select grade Type I collagen, ensuring high effectiveness without contaminants. More info HERE to understand why SOURCE is more important than TYPE.

• Minimize fine lines and deep wrinkles
• Increase skin hydration and elasticity
• Reduce joint pain
• Improve lean muscle gain
• Restore joint health and bone density
• Strengthen hair and nails
• Support a healthy immune system

Learn more here. 

Not all collagen is created equal.
When it comes to collagen, SOURCE is a very important factor. withinUs™ TruMarine® Collagen is sourced from a wild-caught, sustainable source. Collagen produced from wild-caught fish SCALES is clinically proven to be the highest grade, and more bioavailable source of collagen available. This means that TruMarine® Collagen absorbs more efficiently into the bloodstream, which is why the daily recommended serving is lower than most other collagen products to experience superior benefits.

TruMarine® Collagen

To learn more about the TruMarine® Difference click here.

Marine collagen is the highest grade of ingestible collagen available - wild-caught, sustainable is recognized as the best of the best (TruMarine® Collagen).

TruMarine® Collagen is ultra-pure and due to its source (fish scales), it does not contain any contaminants, oils, or impurities.

Bovine, porcine and avian sourced collagen products come from the skin and bones of the animals. These sources often absorb contaminants and pollutants from the animals' environment and food supply, which in turn affect the collagen product produced from them. These impurities in bovine/porcine/avian collagen products often cause an unpleasant odour and/or taste, which is why many of these products are flavoured or in capsule/pill form.

To learn more about collagen sources click here. 

NonGMO Project Verified

withinUs™ TruMarine® Collagen is virtually odourless and tasteless and can be added to your beverage of choice. It can be added to hot or cold liquids, or incorporated into food (yogurt, oatmeal, etc.)

We suggest adding withinUs TruMarine® Collagen to:  

• Coffee, tea, herbal tea
• Lemon water
• Smoothie/juice

No. TruMarine® Collagen does not contain shellfish or any traces of shellfish. We only use the scales of wild-caught, sustainably sourced fish.

Premium-select grade TruMarine® Collagen is sourced from an exclusive, sustainable source of wild fish found in the deep, pristine waters of the South Pacific Ocean. Collagen sourced from wild-caught fish scales is a higher quality than ANY other collagen source, including bovine and fish skin collagen. withinUs™ TruMarine® Collagen is not formulated with any other ingredients, and contains no preservatives or stabilizers. Learn more about our source here.

withinUs TruMarine® Collagen has undergone extensive third party, double-blind studies to ensure clinically proven results. While the time frame in which benefits can be experienced will vary depending on the person, clinical studies show that those who take 5-10 grams of withinUs TruMarine® Collagen daily typically experience benefits within 4-8 weeks.

Learn more here.

Health Canada approved studies show that incorporating 5 grams (approximately 1 tablespoon) of TruMarine® Collagen to your daily regimen helps boost collagen production within the body. However, consuming more than 5 grams per day is not harmful to your health. We enjoy a variety of withinUs™ products daily to enjoy a variety of benefits.

We recommend that those who are taking withinUs TruMarine® Collagen for joint health take two scoops/tablespoons (10 grams) per day for up to 4 weeks and then lower their intake to 5 grams per day after that.

withinUs TruMarine® Collagen is a 100% naturally sourced product, we advise all expecting/new mothers to consult with their health care practitioner prior to use if they have questions about their own health concerns and using the product.

Many customers that use withinUs TruMarine® Collagen while pregnant or throughout postpartum have found that it has helped diminish "pregnancy mask"/ melasma, and that skin becomes firmer and more hydrated. After pregnancy, many women also find that their hair or nails become thinner and more brittle. withinUs TruMarine® Collagen replenishes and restores collagen and helps hair to grow thicker and nails to become healthier and stronger.

Learn more here. 

Our body’s natural collagen production begins to slow in our mid-twenties, but you can introduce collagen to your regimen before this time as a preventative measure. If introducing collagen to your diet earlier than your mid-twenties, we recommend consulting with your healthcare practitioner prior to use if you have any specific questions. 

withinUs TruMarine® Collagen is 100% natural protein and free of dairy, lactose, soy, wheat, and gluten. It contains no artificial colours, flavours, additives or preservatives. 

If you are pregnant or breastfeeding or are taking prescription medications and have concerns, we suggest that you check with your healthcare provider.
May cause mild gastrointestinal disturbances. 

Collagen is the most abundant protein in the body and is found wherever there is structure, including skin, joints, organ linings, hair, and nails. withinUs™ TruMarine® Collagen is included in a variety of people’s daily routine for different reasons - to help reduce joint pain, to help the body recover quicker from exercise, to help grow stronger hair and nails, to help skin complexion and hydration, and reduce fine lines and wrinkles, the list goes on. TruMarine® Collagen helps benefit the body in so many ways. 

Glucose is the main fuel source for the body and needs to be replenished after dehydration in order to help the body restore balance and recover. The 1g of organic cane sugar per serving included in ReHydrate + TruMarine® Collagen serves a functional role enabling the electrolytes to be absorbed into your body quickly and efficiently.

Drinking water alone when you are already dehydrated will actually cause a further dilution of electrolytes in your body and potentially a complete depletion of electrolytes

Consuming electrolytes prevents dehydration, not only because of the water it provides but also because the electrolytes stimulate your body to hold onto water. When you are exercising, or outside on a hot day, getting enough fluid is vital for keeping your body temperature down, and if you are an athlete, being hydrated is essential for optimal performance.

withinUs ReHydrate + TruMarine® Collagen has been formulated with organic, non-GMO ingredients and the best absorbed electrolyte minerals sodium, potassium, calcium, magnesium, and chloride. Our current recommended daily serving is based on adult consumption (up to 4x per day). The amount of sugar is far less than conventional sports/electrolyte drinks on the market. Children are not advised to consume the product in the same quantities as adults but can absolutely find benefit in our ReHydrate + TruMarine® Collagen. 1 scoop of ReHydrate should suffice, however, please consult your healthcare practitioner prior to use if there are any medical concerns.

Our withinUs™ product line and withinUs TruMarine® Collagen are safe, natural products. As we do not know the health history of our customers (and mothers-to-be, or new mothers), we always advise you to check with your health provider if you have any concerns.

Many withinUs™ customers continue using our TruMarine® Collagen throughout their pregnancy/postpartum health and have found that it helps minimize their pregnancy mask/ melasma, and helps to firm and hydrate their skin. After pregnancy many women also find that their hair or nails become thin and brittle. withinUs TruMarine® Collagen helps replenish and restore collagen within the body and helps hair grow thicker, and nails to become healthier and stronger.

Taking withinUs TruMarine® Collagen during pregnancy (or postpartum) is a personal choice. We have attached a link to a blog article written by Registered Dietitian Kim McDevitt about her decision to continue with TruMarine® Collagen during her pregnancies and postpartum care: 

https://withinus.ca/blogs/livetru/taking-collagen-throughout-my-pregnancy-kim-mcdevitt-rhn

Yes, we use a small amount of stevia in our ReHydrate products. Stevia is a natural, safe sugar substitute extracted from the leaves of the plant species Stevia rebaudiana. We use an organic extract source for our product to balance the flavour profile.

Simply add 1-2 tablespoons or the contents of 1 single-serve pouch to your hot beverage of choice and stir or blend. We like adding it to coffee, smoothies, or tea. 

No. withinUs Coconut Creamer™ + TruMarine Collagen® is made with organic, carrageenan-free organic coconut milk. The coconut milk powder is derived from certified organic coconuts which are grown without the use of fertilizers, nitrogen or chemicals.

Coconut Creamer™ has been formulated as a dairy-free collagen creamer with the addition of withinUs TruMarine® Collagen for added benefits. JUST MCT does not contain TruMarine® Collagen.

The MCTs in our withinUs™ Coconut Creamer™ are longer chains than those that are found in our JUST MCT powder. JUST MCT is made up of C8 & C10 chains for efficiency. This is important because the shorter the chains are, the faster the MCTs can be digested and absorbed. If you are looking for the maximum benefits of MCTs, we suggest combining both products.

Each serving (2 tbsp) of withinUs Coconut Creamer™ contains approximately half the daily recommended serving (2.5 grams) of withinUs TruMarine® Collagen.

Clinical studies and research have proven that unlike any other source of collagen (including fish skin), wild-caught fish scale collagen (withinUs TruMarine® Collagen) has superior absorption levels and 5 grams is the daily requirement to experience benefits.

Other collagen products often recommend 10-20g per day, this is due to lower quality and bioavailability.

During the colder winter months Coconut Creamer™ has been hardening/clumping. If you notice clumps in your jar, know this is safe and natural as we do not use any stabilizers, flow agents or preservatives in our product and the natural oils in the coconut milk harden in the cold weather.

We suggest breaking up the product with the back of a (dry) spoon.

When added to your hot beverage, Coconut Creamer™ fully dissolves and remains delicious.

• Helps boost your immune system
• Promotes relaxation
• Promotes relaxation
• Assists in achieving a deep and restful sleep
• Prevents magnesium deficiency
• Helps reduce stress
• Minimizes muscle aches
• Supports healthy bone development
• Helps maintain the body’s ability to metabolize nutrients
• Aids in muscle function and tissue formation

We have chosen to include a combination of magnesium citrate and magnesium bisglycinate in order to offer a product with maximum absorption that is easy on the digestive system.

Magnesium Citrate:

This form of magnesium is bonded to citric acid, which increases the rate of absorption. It is more bioavailable (1), meaning your body will absorb and utilize it most efficiently.

Magnesium Bisglycinate:

In this form, magnesium is bonded to the amino acid glycine. Glycine itself is a soothing neurotransmitter that enhances magnesium’s natural relaxation properties. This form is best/ideal for mental calm and relaxation.

Each serving of withinUs Magnesium contains half the daily recommended serving (2.5 grams) of withinUs TruMarine® Collagen.

Clinical studies and research have proven that unlike any other source of collagen (including fish skin), wild-caught fish scale collagen (withinUs TruMarine® Collagen) has superior absorption levels and 5 grams is the daily requirement.

Other collagen products often recommend 10-20g of their collagen, this is due to lower quality and bioavailability of the material.

Consuming more than 5 grams per day is not harmful to your health and we enjoy a variety of withinUs™ products daily to enjoy the different benefits of each one.

We created withinUs™ TruMarine® Collagen + Magnesium as a ready to mix beverage.

Simply add 1 scoop to 250ml of hot water or herbal tea and mix thoroughly. We also like to add in a squeeze of fresh lemon juice.

Magnesium supplements in liquid form are the best absorbed. Tablets, although convenient, are less effectively absorbed. Your body only uses a fraction of the magnesium in a tablet.

withinUs TruMarine® Collagen + Magnesium goes to work right away creating the conditions for restorative rest.

No, withinUs TruMarine® Collagen + Magnesium does not contain any caffeine nor sedatives. We do NOT add melatonin to our product due to unwanted side-effects such as morning drowsiness, vivid dreams, small changes in blood pressure, nausea, headaches, and dizziness.

While withinUs TruMarine® Collagen + Magnesium consists of naturally sourced ingredients that have no known side effects, we always advise women that are pregnant/breastfeeding to consult their health care practitioner prior to use.

Many withinUs™ customers continue using our TruMarine® Collagen throughout their pregnancy/postpartum health and have found that it helps minimize their pregnancy mask/ melasma, and helps to firm and hydrate their skin. After pregnancy many women also find that their hair or nails become thin and brittle. withinUs TruMarine® Collagen helps replenish and restore collagen within the body, helps hair grow thicker, and nails to become healthier and stronger.

If you are pregnant or breastfeeding, and if you have any concerns, we recommend that you consult with your health care practitioner prior to use.

withinUs™ organic Grade A matcha is from two of Japan’s oldest and most highly acclaimed tencha growing regions - Kagoshima and Kyoto where matcha originated over 800 years ago. withinUs™ Grade A matcha holds JAS/JONA certificates through the Japan Organic and Natural Foods Association, as well as USDA, and Canadian Organic Certificates.

Yes. We created withinUs Matcha Misto™ as a ready-to-mix beverage. To prepare, simply add 1-2 tablespoons to one cup of hot water and stir. You can also use an electric hand-held frother to mix your Matcha Misto™. 

Each serving of withinUs Matcha Misto™ contains approximately half the daily recommended serving (2.5 grams) of withinUs TruMarine® Collagen.

Clinical studies and research have proven that unlike any other source of collagen (including fish skin), wild-caught fish scale collagen (withinUs™ TruMarine® Collagen) has superior absorption levels and 5 grams is the daily requirement.

Other collagen products often recommend 10-20g of their collagen, this is due to lower quality and bioavailability of the material.

Consuming more than 5 grams of TruMarine® Collagen per day is not harmful.

The withinUs product line and withinUs TruMarine® Collagen are safe, natural products. As we do not know the health of our customers (and mothers-to-be, or new mothers), we always advise you to check with your health provider with any concerns.

Many withinUs™ customers continue using our TruMarine® Collagen throughout their pregnancy/postpartum health and have found that it helps minimize their pregnancy mask/ melasma, and helps to firm and hydrate their skin. After pregnancy many women also find that their hair or nails become thin and brittle. withinUs TruMarine® Collagen helps replenish and restore collagen within the body, helps hair grow thicker, and nails to become healthier and stronger.

Taking withinUs TruMarine Collagen during pregnancy (or postpartum) is a personal choice. We have attached a link to a blog article written by Registered Dietitian Kim McDevitt about her decision to continue with TruMarine® Collagen during her pregnancies and postpartum care: https://withinus.ca/blogs/livetru/taking-collagen-throughout-my-pregnancy-kim-mcdevitt-rhn.

During the colder winter months Matcha Misto™ has been hardening/clumping. If you notice clumps in your jar, know this is safe and natural as we do not use any stabilizers, flow agents or preservatives in our product and the natural oils in the coconut milk harden in the cold weather.

We suggest breaking up the product with the back of a (dry) spoon.

When added to hot water/beverage, Matcha Misto™ fully dissolves and remains delicious. 

No. We do not add any sweetener, preservatives or colouring to Matcha Misto. With the addition of organic coconut milk, there is a subtle, natural sweetness from the coconut, but no artificial sweeteners pr flavours have been added. 

There is approximately ⅓ the amount of caffeine in a cup of Matcha Misto™ compared to a cup of coffee. Although it contains less caffeine, the effects of the caffeine last longer in your system due to the amino acid found in matcha called L-Theanine. L-Theanine has a calming, relaxing effect and slows the release of caffeine, providing a stable, jitter free energy boost.

Green tea leaves are steeped and discarded whereas with matcha, the whole leaf (which has been dried and ground down into a fine powder) is being consumed. The leaves that are used in matcha are called tencha leaves, they have specific shade-growing practices that enhance the nutritional value of the leaf, including chlorophyll, polyphenols, and antioxidants, including EGCG and L-Theanine. This equates to more fat-burning and cancer preventing capabilities along with more cognition and clarity. In fact, 1 cup of matcha is nutritionally equivalent to 10 cups of brewed green tea.

Matcha originated in Japan over 800 years ago, and the growing practices have been perfected by the Japanese and are specific to the soil properties in Japan.
Farmers in China have tried to replicate the optimal growing conditions for tencha, but as a result of geography and lack of traditional experience, the tencha leaves, and matcha, will never be competition for Japanese grown matcha.

China also has less stringent testing for products, and in some instances even organically grown green teas have been proven to contain lead.

TruOrganic™ Matcha is from Japan’s oldest and most highly acclaimed tencha growing region, Kagoshima and Kyoto where matcha originated over 800 years ago.

t's very simple to make a traditional cup of TruOrganic™ Matcha. Just follow these steps:

1. Heat water to 75-80C (165-175F)
Important note: do not add boiling water to match as not to burn/scold the matcha which results in bitterness

2. Add ¼ - ½ tsp of TruOrganic™ Matcha

3. Pour 60ml (2oz) of water into a bowl

4. Use whisk to make a paste

5. Add more water - approx. 70-100ml (3-4 oz)

6. Whisk with a W-Shaped motion, until a layer of foam is formed on the surface

7. Pour into a mug and enjoy!

No. We do not add any sweetener, preservatives or colouring to TruOrganic™ Matcha. It is 100% pure, organic Japanese matcha.

No, TruOrganic™ Matcha does not contain any collagen – it is 100% pure Japanese matcha, with no additives or preservatives.

Adding a scoop of withinUs TruMarine® Collagen to your matcha is a fantastic way to get your recommended daily intake of antioxidants and collagen for skin, hair, nail, and joint health. withinUs TruMarine® Collagen is a hydrolyzed peptide, benefits are not lost by mixing the product into hot beverages, such as matcha.

There is approximately ⅓ to ½ of the amount of caffeine in a cup of matcha compared to a cup of coffee. TruOrganic™ Matcha's caffeine-like effect lasts longer because it contains the amino acid L-Theanine. L-Theanine has a calming, relaxing effect and slows the release of caffeine, providing a stable, jitter free energy boost.

Yes, TruOrganic Matcha is 100% plant-based and vegan. 

Antioxidants are molecules that fight free radicals in your body. Free radicals are compounds that can cause harm if their levels become too high in your body. They are linked to multiple illnesses, including diabetes, heart disease, and cancer. Your body has its own antioxidant defenses to keep free radicals in check.

What you put inside your body can have the biggest impact on your skin! This blend is filled to the brim with ingredients that benefit skin health. Vitamin C helps stimulate collagen production within the body, Aloe Vera gel boosts tissue repair and health, and the high concentration of antioxidants in this blend helps fight free-radicals within the body that cause tissue damage and disease.

No, there is no added sugar in TruMarine® Collagen. This product has a subtle sweetness and a delicious organic Raspberry flavour, making it the perfect addition to your water.

We created this product as a ready to mix beverage.Simply mix 1 scoop into 250mL of water, stir until completely dissolved, and enjoy.

No. TruMarine® Collagen + Vitamin C is not a vitamin C supplement/replacement. The addition of Vitamin C in this blend is intended for its supporting role in collagen production. Vitamin C activated iron molecules and enzymes, creating links that stabilize collagen’s triple-stranded helix shape.

withinUs™ products are available online at withinus.ca. You can also find withinUs™ products in select retailers across Canada. To find a retailer near you visit our find a store page.

Due to the COVID-19 pandemic, processing times may take longer than usual. Our team is working safely and efficiently to process and ship orders within 2-3 business days while following strict protocols for health and safety.

Due to fluctuating border control and regulations we have temporarily suspended orders outside of North America. 

If you wish to put your name on a contact list for when International orders are processing again please email us at team@withinus.com.

You can select a faster shipping option when you check out. If your product qualifies for free shipping but you would like your product delivered sooner, please upgrade to one of our faster shipping options. Choose between Xpresspost (1-2 business day(s)), or Priority (1 business day) for faster shipping.

Please note: shipping delays should be expected with all mail couriers due to COVID-19 safety protocols put in place. 

Please email your order number to team@withinus.com.

To ensure a seamless checkout experience, please make sure your billing address matches the address on your credit card.

Due to a recent website update, payments may not be processed if your shipping or billing address does not match your banking information.             

Follow these steps to update your billing address:

For Standard Payments:
1. Log in to your withinUs account.
2. Navigate to "My Account" and select "Manage Your Subscriptions.
3. Choose the subscription that requires a billing address update.
4. Click "Edit" next to "Payment Method."
5. Follow the secure link sent to your email to update your billing address.
6. You're all set!

For Shop Pay Users:
1. Click "View Payment Information" in the secure link sent to your email.
2. Select "Use a Different Card."
3. Add your updated credit card details and update your billing address to match your banking information—without deleting any existing cards.
4. Click "Save Card."Click "
5. Update."
6. You're done

Important: If you use Shop Pay for subscriptions, do not remove your original credit card. Deleting it may cause issues and prevent future updates.If you need assistance, we're happy to help! Contact us at team@withinus.com or call 604-428-3143

If you have yet to set up an account, please sign-up here using the email address you used to place your subscription order. 

If you are a regular withinUs™ customer, subscribing will save you time and money. Enjoy 10% off your first 3 purchases, and 15% off orders thereafter (4+ orders). Once you are subscribed we will take care of everything so you don't have to lift a finger. Orders will be placed, billed, and shipped automatically.

Visit https://withinus.com/collections/subscribe-and-save or filter by "Subscribe and Save" on our shop page.

Yes. You can add or take away products, skip an order, or cancel your subscription at any time. To make changes to your subscription, sign in and click the ‘Manage Subscription’ link. If you did not create a password when you made your initial purchase, sign up using the email address used on your first order. 

Sign in and click the Manage Subscription link. If you did not create a password when you made your first purchase, sign up using the email address used on your initial order.

Sign in to your account and look for the ‘Manage Subscription’ link to modify/cancel your subscription. If you did not create a password when you made your first purchase, sign up using the email address used on your initial order.

Still having trouble? Contact us 

Subscriptions are recurring orders and require a credit card on file. withinUs™ accepts major credit cards, including MasterCard, Visa, and AMEX.
withinUs Gift Cards™ and Visa gift cards can not be used for subscription orders.

When you purchase an eGift card it will automatically be emailed to you, once received, you can forward it to the gift recipient directly or print it out to give to the recipient. This avoids any confusion with the eGift card, as well as ensures it does not go into the junk email folder of the recipient.

withinUs™ eGift cards are just like cash and they do NOT expire.

Visit https://withinus.ca/products/gift-card or filter by "Gift Card" on our shop page.  Choose the desired denomination for your eGift card and add to cart. You will receive a confirmation email for your purchase within 30 minutes of placing your order including a unique gift card code that you will need to enter when using the gift card for a purchase.

Simply enter the unique eGift Card code when prompted at checkout to redeem. Gift cards cannot be used for the purchase of gift cards.

The withinUs™ eGift Card works just like cash and never expires. Your eGift Card can be redeemed at withinus.ca with the unique code included in your confirmation email.

If your purchase exceeds the amount on the eGift card, the full amount available on the eGift card will be used and the remaining balance can be applied to another payment type. 

No. All withinUs™ eGift Card sales are final sale.

 No, the withinUs™ e-gift card is only valid at withinus.ca and cannot be used on any of our partner sites including the withinUs™ retail portal or withinus.com.

If you are interested in stocking our premium wellness products at your retail store, please contact our sales team at: sales@withinus.ca.