FAQ

Collagen

Is withinUs TruMarine™ Collagen safe?

Yes. TruMarine™ Collagen is Health Canada approved and is 100% safe. Collagen has been used by millions of people around the world in food, dietary supplements, cosmetics, and medicine without side effects. Collagen peptide has:

  • GRAS (Generally Regarded As Safe) status from the FDA
  • Approval from Health Canada and the World Health Organization

Every batch of withinUs TruMarine™ is stringently tested by independent laboratories to ensure quality and safety. Tests are performed on nutritional content, microbiology and heavy metals (e.g. mercury content). No traceable amounts are found in our product and we also guarantee it is not more than 0.1 ppm (parts per million). All production and testing documentation has been reviewed and found to be in compliance with the Good Manufacturing Practices Regulations of the Natural Health Product Regulations.

The fact that TruMarine™ Collagen is highly safe makes it extremely suitable for long term use. In addition, because withinUs TruMarine™ Collagen is extracted from fish scales, it is free of any risk of bovine spongiform encephalopathy (BSE), foot-and-mouth disease or bird virus.

withinUs TruMarine™ Collagen is a 100% natural product and is free from any dairy, lactose, soy, wheat, gluten and allergens. It also contains no artificial colours, flavours, additives or preservatives.

Who can benefit from taking withinUs TruMarine™ Collagen?

Generally speaking, all adults – both men and women - can benefit from taking collagen. Diet, age, stress, digestive issues, and physical activity all affect our ability to provide our body with the nutritional raw materials it requires to properly support joint and connective tissue health. Collagen is an essential nutritional component for those wanting to remain healthy and active throughout their life.

How do I take withinUs TruMarine™ Collagen?

withinUs TruMarine™ Collagen can be added to hot or cold liquids, or incorporated into food (yogurt, oatmeal, etc.). For best results, we recommend taking withinUs TruMarine™ Collagen with a form of vitamin C - either together with a supplement or blended in a smoothie, soup or juice containing vegetables and/or fruits. Ideally, one should take withinUs TruMarine™ Collagen first thing in the morning or just before bed. Pour in 5 grams (1 scoop), stir, and let sit for a minute to completely dissolve. We suggest adding withinUs TruMarine™ Collagen to:

  • Coffee, tea, herbal tea
  • Hot water with lemon
  • Smoothie/juice
  • Soup

What does it taste like?

withinUs TruMarine™ Collagen is virtually odourless and tasteless, and contains no artificial colouring, flavouring or additives. While the majority of our customers do not notice any taste or smell, a select few do. For those who detect a slight taste or smell, we suggest adding the product to juices, smoothies, tea with honey and lemon, water with lemon or coffee.

Where is withinUs TruMarine™ Collagen sourced from?

Our 100% ultra-pure collagen (premium select grade TruMarine™ Collagen) is sourced from exclusive sustainable, wild fish found in the deep, pristine waters of the South Pacific Ocean - north of Australia and approximately 5,000 km from the coast of Japan. The ocean currents of the Southern Hemisphere are separated by the Equatorial Counter Current and are completely different from those of the North Pacific. The Kuroshio Current of Japan flows north towards North America (not south) and therefore does not impact our product.

withinUs TruMarine™ Collagen is not formulated with any other ingredients, preservatives or stabilizers.

— Read more —

Matcha

Why is TruOrganic™ Matcha so healthy?

withinUs TruOrganic™ Matcha is extremely high in antioxidants and nutrients. When you consume matcha, you are consuming the entire tea leaf, which contains all the nutrients as opposed to soaking the leaves in water and disposing of the leaves. When the tencha leaves are stone ground, all the powerhouse nutrients are captured in the emerald green powder, making it very healthy and antioxidant rich.

What makes withinUs TruOrganic™ Matcha organic?

withinUs TruOrganic™ Matcha holds JAS/JONA certificates through the Japan Organic and Natural Foods Association, as well as USDA and Canadian Organic Certificates. To obtain these certificates, our matcha adheres to some of the most strict guidelines for organic products in the world.

Why are some other matchas less expensive than withinUs TruOrganic™ Matcha?

Our matcha is a mixture of the two highest grades of matcha available.

To reap the benefits of matcha it is crucial to have the most authentic form. Most of the time, less expensive matchas are anything but authentic - they are often grown in China (where the testing is much less stringent), and in many cases is ground green tea leaves (not tencha). Much of the health benefits of matcha come from a specific, specialized growing process. High quality matcha, such as withinUs TruOrganic™, originates from Japan, and is grown, prepared, and tested by experts trained in traditional methods. As a result, it costs more.

Can withinUs TruOrganic™ Matcha be prepared without a whisk?

Yes. It is possible to prepare TruOrganic™ Matcha without a whisk, however we recommend using a bamboo whisk to thoroughly enjoy your matcha experience. Because our matcha is of premium quality, it is ground into an extremely fine powder that requires a flexible whisk to fully combine the matcha with water to create a smooth consistency with a beautiful layer of microfoam.

If you do not have a bamboo matcha whisk, you can use an electric milk frother as an alternative.

Does milk interfere with withinUs TruOrganic™ Matcha?

Studies have shown that dairy can block nutrient absorption. If you would like to add milk products to your TruOrganic™ Matcha - to make a latte perhaps - we recommend using non-dairy milks such as almond, soy or coconut milk.

— Read more —

Matcha Misto + Collagen

Is withinUs Matcha Misto + Collagen organic?

withinUs Grade A matcha holds JAS/JONA certificates through the Japan Organic and Natural Foods Association, as well as USDA, and Canadian Organic Certificates.

Can withinUs Matcha Misto + Collagen be prepared without a whisk?

Yes. We created withinUs Matcha Misto + Collagen as a ready-to-mix beverage. Simply add 1-2 scoops to one cup of hot water and stir.

Is withinUs Matcha Misto + Collagen safe?

Yes. withinUs Matcha Misto + Collagen is 100% safe. Both the coconuts used for our coconut milk powder and withinUs Grade A matcha are certified organic and are grown without the use of fertilizers, nitrogen or chemicals, and are routinely tested for purity. The soil is also tested frequently to ensure that no toxins are leached into the final product.

Do I have to worry about radiation contamination from Fukushima?

Absolutely not. The Organic Matcha in Matcha Misto + Collagen is stringently tested for contaminants, including radiation. In order for our product to hold the JAS/JONA, Canadian Organic and USDA certificates samples must pass all tests. No traces of radiation have been found. Our 100% ultra-pure collagen (premium select grade TruMarine™ Collagen) is sourced from exclusive sustainable, wild fish found in the deep, pristine waters of the South Pacific Ocean - north of Australia and approximately 5,000 km from the coast of Japan.

The ocean currents of the Southern Hemisphere are separated by the Equatorial Counter Current and are completely different from those of the North Pacific.

The Kuroshio Current of Japan flows north towards North America (not south) and therefore does not impact our product.

Where is your Organic Matcha sourced from?

withinUs organic Grade A matcha is from two of Japan’s oldest and most highly acclaimed tencha growing regions - Kagoshima and Kyoto where matcha originated over 800 years ago.

— Read more —

ReHydrate + Collagen

Why did we create an electrolyte?

At withinUs, we are an active team. We were looking for a great-tasting electrolyte, sourced from high quality ingredients. Our search for a clean, organic, fully-functional, electrolyte made from premium ingredients was only met by the creation of our own electrolyte blend, withinUs ReHydrate + Collagen.

Most conventional electrolyte sport drinks are chemically fortified, loaded with refined sugars, artificial sweeteners, flavours and colours. You might get a quick surge of energy, but you’ll feel a crash soon after.

withinUs ReHydrate + Collagen is a premium electrolyte blend formulated using organic and nonGMO sources. It replenishes the body with necessary sodium, magnesium, potassium, calcium, and chloride plus TruMarine™ Collagen for strengthening properties, improving endurance and muscle recovery. It will help to increase energy, stamina and performance in addition to stabilizing blood pressure.

Why would you need an electrolyte?

We need electrolytes to survive. When people think of electrolytes, sport drinks often come to mind. There is far more to electrolytes than a post-exercise refreshment.

Drinking water helps with fluid loss but it will not provide you those critical electrolytes.

As your body becomes dehydrated through physical exercise, travel, and sweating, not only do you lose water, but aso essential electrolytes that are important for hydration, healthy nerve and muscle function and the maintenance of blood’s pH balance. Some signs of dehydration include muscle cramps, headaches, fatigue and irregular heartbeat.

What ingredients are in withinUs ReHydrate + Collagen?

Our mission is to provide superior, premium products.

ReHydrate + Collagen is a meticulous blend of the most bioavailable forms of Sodium, Potassium, Magnesium, Calcium, and Chloride. It also contains functional glucose, and natural, organic fruit and leaf extracts.

All of the ingredients in our product are essential for the rehydration of the body at the cellular level with the added PLUS of TruMarine™ Collagen for muscle recovery and lean muscle gain.

Why did you include glucose in your ReHydrate + Collagen?

Glucose is the main fuel source for the body and needs to be replenished after dehydration in order to help the body restore balance and recover. The 1g of organic cane sugar per serving included in the Rehydrate+Collagen serves a functional role, enabling the electrolytes to be absorbed into your body quickly and efficiently.

Isn’t drinking water just as effective?

Drinking water alone when you are already dehydrated will actually cause further dilution of electrolytes in your body and potentially a complete depletion of electrolytes.

Drinking electrolyte water prevents dehydration, not only because of the water it provides, but also because the electrolytes stimulate your body to hold onto water. When you’re exercising, or if you're outside on a hot day, getting enough fluid is vital for keeping your body temperature down. If you’re an athlete, being correctly hydrated is essential for optimal performance.

Shopping

Where can I buy withinUs Natural Health products?

You can buy from this website, or from one of our Tru Stockists. Please visit our find a store page to find a location near you.

When will my order be processed?

Orders received prior to 2:00pm PST will normally be processed and shipped the same day (excluding weekends and holidays). However, during peak periods, orders may not be processed until the following day.

I live outside of Canada. What are my shipping options?

We offer 5 shipping options for international orders via Canada Post

The two most economical options are Small Packet International Surface and Small Packet International Air, but please make note of the following...

Small Packet International Surface is shipped by sea and may take up to 2 months to deliver depending on your location.

Small Packet International Air is faster, but has some size restrictions. Orders must be equal to or smaller than the following to qualify:

  • 3 boxes of loose collagen (250g apiece); or
  • 6 stick pack containers (90g apiece); or
  • 1 box and 4 containers; or
  • 2 boxes and 2 containers. 

Please contact us if you have any questions about the best shipping option for your order. We are happy to help!

If you are located in the United States, please visit withinus.com.

How fast is your free shipping option?

Orders that qualify for free shipping are shipped by Canada Post Expedited Parcel. Depending on what province and city you are in, shipping takes between 2-7 business days.

If you need a more precise estimate of how long it will take your order to arrive, you can get a detailed timeline by going to the Canada Post website and entering both our postal code (V5A 6C6) and the postal code of the destination. 

I need my product now! How can I get it faster?

You can select a faster shipping option when you check out. If your product qualifies for free shipping but you would like your product delivered sooner, please upgrade to one of our faster shipping options. Choose between Xpresspost (1-2 business day(s)), or Priority (1 business day) for faster shipping.

Can I sell withinUs Natural Health products at my retail store?

Retailers interested in stocking our products should contact info@withinus.ca.

Subscriptions

What are the benefits of subscribing?

If you're a regular user of our products, subscribing will save you time and money! Enjoy 10% off your first purchase, and 5% off thereafter. Once you are subscribed we'll take care of everything so you don't have to lift a finger. Orders will be placed, billed, and shipped automatically.

Where can I find products to subscribe to?

Go to https://withinus.ca/collections/subscriptions. Or filter by "Subscribe and Save" on our shop page.

Can I change my subscription after I have ordered?

Yes! Add or take away products, skip an order, or cancel your subscription at any time. To make changes sign in and click the Manage Subscription link. If you did not create a password when you made your first purchase, sign up using the email address you used to buy your product. Click the Manage link and you'll see all the options you need to manage your subscription.

I don't want to subscribe any longer. How do I cancel?

Sign in and click the Manage Subscription link. If you did not create a password when you made your first purchase, sign up using the email address you used to buy your product. Click the Manage link and then the Cancel Order button.

I didn't understand and subscribed by accident. What do I do?

You can contact us and ask to have your subscription cancelled, or sign in and look for the Manage Subscription link. If you did not create a password when you made your first purchase, sign up using the email address you used to buy your product. Click the Manage link and then the Cancel Order button.