How To Manage Your WithinUs Subscription

How to Manage Your withinUs Subscription

Our goal is to make sure you are completely satisfied with your subscription. We created this guide to help you manage your products. If anything in this guide is not clear or hard to understand, please let us know!

Where To Manage Your Subscription

Your subscription can be managed by signing in to https://withinus.ca/account/login. After you sign in, click the "Manage Subscriptions” link under the “Subscribe and Save” dropdown menu. After clicking the link, you will see a list of your subscriptions in a table format.

How To:

Speed up or slow down how often you get your product delivered

Sign in to your account at https://withinus.ca/account/login
Click the "Manage Subscriptions” link under the “Subscribe and Save” dropdown menu
Click on the “edit” button for the subscription you would like to make changes to
Select the frequency at which you would like
If you are satisfied with the changes, click on the “Save” button

You are going to be away, or you have enough product to last until your next delivery

Sign in to your account at https://withinus.ca/account/login
Click the "Manage Subscriptions” link under the “Subscribe and Save” dropdown menu
Look at your “Upcoming Subscriptions” and click on the “Skip payment” button for the shipment you would like to skip
If you would like to revert this change, click on the “Unskip payment” button

View which credit card you are using or update your credit card information

Sign in to your account at https://withinus.ca/account/login
Click the "Manage Subscriptions” link under the “Subscribe and Save” dropdown menu
Click on the “edit” button in the “Payment Method” section
A secure link will be sent to your email that will allow you to update your credit card information

Change your shipping or billing address

Sign in to your account at https://withinus.ca/account/login
Click the "Manage Subscriptions” link under the “Subscribe and Save” dropdown menu
Click on the “edit” button in the “Shipping” section
Once you have updated your shipping address accordingly, click on the “save” button to save these changes

Add or remove items from your subscription

Sign in to your account at https://withinus.ca/account/login
Click the "Manage Subscriptions” link under the “Subscribe and Save” dropdown menu
Click on the “edit” button under the “Items” section
Click on the “add item” button, and select the products you would like to add to your subscription

Adjust the quantity of products in any of your subscriptions

Sign in to your account at https://withinus.ca/account/login
Click the "Manage Subscriptions” link under the “Subscribe and Save” dropdown menu
Click on the “edit” button under the “Items” section
Underneath the product you have on subscription, you will see a number. You can increase or decrease the quantity by typing in the amount you would like

You will not receive any future invoices or get charged automatically - Unpause your subscription anytime

Sign in to your account at https://withinus.ca/account/login
Click the "Manage Subscriptions” link under the “Subscribe and Save” dropdown menu
Click on the orange “Pause my subscription” button
Click on the “Pause it” button to confirm that you would like to pause your subscription
To unpause your subscription, click on the “Unpause my subscription” button

You no longer want a subscription and want to cancel all future orders

Sign in to your account at https://withinus.ca/account/login
Click the "Manage Subscriptions” link under the “Subscribe and Save” dropdown menu
Click on the red “Cancel my subscription” button
Select one of the answers about why you are cancelling. Your answer will help us improve our subscription service.
Click on the “Cancel subscription” button to confirm that you want to cancel your subscription