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Shipping FAQ

 Collagen FAQ

When will my order be processed?

Orders received prior to 2:00pm PST will normally be processed and shipped the same day (excluding weekends and holidays). However, during peak periods, orders may not be processed until the following day.

I live outside of Canada. What are my shipping options?

We offer 5 shipping options for international orders via Canada Post

The two most economical options are Small Packet International Surface and Small Packet International Air, but please make note of the following...

Small Packet International Surface is shipped by sea and may take up to 2 months to deliver depending on your location.

Small Packet International Air is faster, but has some size restrictions. Orders must be equal to or smaller than the following to qualify:

  • 3 boxes of loose collagen (250g apiece); or
  • 6 stick pack containers (90g apiece); or
  • 1 box and 4 containers; or
  • 2 boxes and 2 containers. 

Please contact us if you have any questions about the best shipping option for your order. We are happy to help!

If you are located in the United States, please visit withinus.com.

How fast is your free shipping option?

Orders that qualify for free shipping are shipped by Canada Post Expedited Parcel. Depending on what province and city you are in, shipping takes between 2-7 business days.

If you need a more precise estimate of how long it will take your order to arrive, you can get a detailed timeline by going to the Canada Post website and entering both our postal code (V5A 6C6) and the postal code of the destination. 

I need my product now! How can I get it faster?

You can select a faster shipping option when you check out. If your product qualifies for free shipping but you would like your product delivered sooner, please upgrade to one of our faster shipping options. Choose between Xpresspost (1-2 business day(s)), or Priority (1 business day) for faster shipping.